An agent in the context of KBWorker is an AI-powered entity that can access your knowledge base, process information, reason through complex problems, and take specific actions based on your business rules. Unlike traditional chatbots, our agents can understand context, follow multi-step processes, and make decisions using your organization's unique knowledge. Agents can handle queries, automate workflows, and engage with users in natural conversations while maintaining accuracy by grounding responses in your verified data.

KBWorker prioritizes security at every level:

• Data Encryption: All data is encrypted in transit and at rest using industry-standard protocols (AES-256)
• Access Controls: Role-based permissions with multi-factor authentication
• Privacy Preservation: No training on your proprietary data

KBWorker employs multiple strategies to minimize AI hallucinations:

1. Grounded RAG Technology: All responses are anchored to your verified knowledge base, with source attribution for transparency
2. Confidence Scoring: Agents indicate their confidence level and will acknowledge uncertainty rather than invent information
3. Human Feedback Loop: Our system learns from corrections and improves over time
4. Content Validation: Automatic fact-checking against your authoritative sources
5. Guardrails: Built-in safeguards prevent agents from making claims outside their knowledge scope.